What type of payments do you accept?
We accept Pay Pal, Visa, Mastercard, Discover Card, and American Express.

What type of wood are the rustic birdhouses & birdfeeders made from?
All of the rustic birdfeeders & birdhouses are handcrafted from cedar.  We also carry a large selection of Alabastrite birdfeeders & houses.

Will you ship to other countries?
No, due to rising shipping cost and delivery problems, we will no longer be able to ship outside of the U.S.A. Sorry, this means no shipping to US Territories, Military APO's/FPO's, Canada or International residents.

How long will it take to receive my order?
We try our hardest to process and ship all orders within 1-2 business days after payment is received. Most orders are shipped via UPS ground and estimated time for delivery is 5-10 business days, unless an alternate shipping method is specified. If an alternate method is chosen, delivery time will depend upon the type of shipping service you've specified and your location. (Specialty and custom orders are handled differently than regular merchandise and can take up to 5-8 weeks to fill before shipping.)

What is your Sales Tax Policy?
By law, we have to charge tax in the state of Texas..

What is your Out of Stock Policy?
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we will subtract it from you order. We do not place back orders and will not charge your credit card for out of stock items. We will however, let you know an approximate date the item is expected back in stock and ask you to reorder at that time. Most items ship within 2 weeks.


Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

What is your order Cancellation Policy?
Once an order is placed on our website, it goes directly to the warehouse for fulfillment. Therefore, once an order is placed, it can not be cancelled. You will be able to return the items for a refund minus shipping charges. Please email us support @MyBirdhouseSite.com or phone us at 1-214-538-8584 to let us know you will be returning the unopened boxes/items for a refund

What is your Return Policy?
Click on link below to see our current Return Policy.
Return Policy

How long will it take to get my refund?
Refunds are processed within 5 business days after the return has been received and processed by our shipping/returns department.* Please note that it may take a few additional days for "your" bank to post the refund to "your" account.

*To avoid delays in processing your refund, please be sure you have followed our Return Policy instructions carefully. Avoid Return Packages - In the event a package is returned to our warehouse, due to refusal, not available after 3rd attempt or buyer providing the wrong address, buyer will be responsible for all shipping charges incurred in addition to a 35% restocking fee.

To help avoid returns, please make sure you have given us your correct address and phone number so you may be contacted if there is a problem delivering your package.

What is Terms of Service (TOS)?
By placing an order with MyBirdhouseSite.com, you acknowledge, accept and agree to all of the Terms of Service seen throughout our website. Our Terms of Service are subject to change at any time without notice.

NSF and Other Fees?
In addition MyBirdhouseSite.com charges a $25.00 fee for all NSF items that are returned to the company. In compliance with the Collections Department MyBirdhouseSite.com also charges $10.00 per paper invoice that may be requested by the customer and/or outside Collections Agency or Legal Representative

What is "Right To Refuse"?
We reserve the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for our customers and the users of our site.

How do you handle Fraudulent Orders?
FRAUDULENT ORDER NOTICE:
MyBirdhouseSite.com does not take credit card fraud lightly. We will aggressively pursue, by any means possible, all illegal credit card activity to the fullest extent of the law. This includes but is not limited to reporting to and seeking the help of Banks, Local Law Enforcement, Federal and International Agencies. We fully support the severe FEDERAL PENALTIES issued by the US POSTAL INSPECTION SERVICE. This includes all orders placed and paid for by checks, money orders and credit cards. MyBirdhouseSite.com fully prosecutes without regard to cost. In addition, we may publicly publish with many agencies and anti-fraud support forums or message boards, as well as on our own website, the name, address, email and phone number that was on the fraudulent order and where the stolen items were to be shipped. This is done to help people whose cards have been stolen and used illegally, to warn other e-commerce websites and to alert Local, State and Federal/International Law Enforcement Agencies who may be periodically visiting our ANTI-FRAUD web pages.  We refuse to have a tiny minority of racketeers and identity thieves ruin the Internet and E-Commerce shopping experience for the rest of us.